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A Partner, Not a Vendor

A Partner, Not a Vendor

Most experienced teams have worked with designers or product professionals before. It doesn’t always go well, for a myriad of reasons. I believe that what makes users love a product stems from a consistent vision born from a partner who is there for the long haul.

Often, freelancers attempt to deliver what’s in the spec sheet and then move on to the next project. Afterall, they are there to get paid. Sometimes the output hits the target on the first go. More often than not, it misses something subtle and important, and the implementing or business team doesn't realize it until months later. By that time, the context has shifted, the thread has been lost, and there is a substantial ramp-up cost associated with starting anew.

I operate as a product partner who is embedded deeply enough in the business, technical, and organizational realities of a team that this doesn’t happen.

It shapes how I engage, what I prioritize, and how decisions are made under the real constraints of a project that is still undergoing the typical shifts and changes in its product definition that is common in a fast, break-it-and-we’ll-fix-it-later startup atmosphere.

What makes for a good product partner?

Being a good product partner means sharing responsibility for the outcome, and not just providing deliverables on-time and on-budget. This can include things like challenging assumptions when they are expensive or misaligned. It’s my job to have a strong opinion that can help clear the fog from a product that is still blurry on what it wants or needs to be.

A good partner means building with a clear understanding of how software is actually built, maintained, and iterated. I have a technical background, with many years spent building software or leading technical teams. I intimately know the gotchas that a lot of others miss, and can speed up the development process by not adding unnecessary complexity to a process that doesn’t need it.

Lastly, a good product partner knows that communicating fluently across founders, engineers, and executives without translation loss is critical for a product’s success. A big part of the work that I do is producing coherent, descriptive, and thoughtful supplemental project materials that explains the why and not just how it is supposed to look or work.

Fast iteration as product strategy

Fast iteration is something that I’ve talked about in the past and believe deeply in. Product cycles should be fast enough so that you can test ideas live in the market, get feedback, and move on. Early-stage products live or die by how quickly they can test assumptions. I structure my work to support rapid prototyping, bizdev affirmation, and short product cycles with real users, customers, or investors so that we can

Rather than investing heavily in speculative features, we focus on learning velocity. What do we need to know next to reduce risk? What is the smallest artifact that will answer that question?

This approach allows founders to adapt without burning credibility or capital.

Collaborating with engineers

Many design processes fail at the point of implementation. Beautiful interfaces collapse under technical constraints, unclear states, or unanticipated edge cases.

The core intent is always about reducing costly back-and-forth and rework. When product and engineering teams speak different languages, progress slows. I work directly with engineering teams to clarify intent early, align on tradeoffs explicitly, and eliminate ambiguity before it reaches production.

This leads to fewer revisions, fewer unhappy surprises, and faster time to market.

Making tradeoffs explicit

Every decision has a cost. I surface those costs early:

  • Speed vs. flexibility
  • Customization vs. scalability
  • Short-term wins vs. long-term maintainability

By framing decisions transparently, stakeholders can make informed choices rather than reactive ones.

More Durable Products

Teams that work with me tend to move faster. It’s not because they rush, but because they avoid waste by making fewer false starts. They argue about the right things. They ship products that align with business reality, technical feasibility, and user needs.

That is the difference between a vendor relationship and a partnership.

If you are looking for someone to simply execute instructions, there are many excellent options. If you are looking for a partner who will think with you, challenge you, and share responsibility for outcomes, we should talk.


Article Addendum

I hope you enjoyed this article!

Without direct feedback it can be hard to iterate, and I value your thoughts immensely. Please send me an email if you find a typo or disagree with the content. I'm always up for a vigorous and lively debate!